1. Eligibility for Returns
We accept returns for watches purchased from Max Timepiece under the following conditions:
- Defective or Damaged Watches: If you receive a watch that is defective or damaged upon arrival, you may initiate a return. Proof of the defect or damage must be provided via email before returning the item.
- Incorrect Item Received: If you receive a watch that is different from the item you ordered due to a warehouse processing error, you may initiate a return.
2. Exclusions from Returns
We do not accept returns in the following cases:
- Customer Dissatisfaction: Returns due to change of mind, personal preference, customer dissatisfaction, or incorrect strap sizing will not be accepted.
- Manufacturer's Warranty: Our watches do not include manufacturer warranties. All eligible products are instead covered by a 2-year in-house warranty provided by Max Timepiece. If you experience an issue with the functionality of your watch, you may be required to return it at your own expense to an international warehouse address provided by our customer support team.
3. Return Process
- Contact Us: If you believe you have received a defective, damaged, or incorrect watch, please contact us within 48 hours of receiving your order at Support@maxtimepiece.com.
- Return Authorization: Once your return request has been reviewed and approved, we will provide return instructions and, where applicable, a Return Authorization (RA) number.
- Return Shipping: Customers are responsible for return shipping costs to our international warehouse unless otherwise agreed in writing. We strongly recommend using a trackable shipping service and retaining proof of shipment.
- Inspection & Refund/Replacement: Once the returned watch is received, it will be inspected to verify the reported issue. If the return is approved following inspection, you will be eligible for either a refund or replacement, depending on the circumstances and product availability.
4. Return & Refund Timeframe
- Initiating Returns: The return process must be initiated within 7 days of receiving your order.
- Reporting Damage: Defective, damaged, or incorrect items should be reported within 48 hours of delivery.
- Refund Processing: Approved refunds will generally be processed within 2–4 business days after the returned item has been received and inspected.
Please note that the time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.
5. International Orders
Customs Duties and Taxes: Max Timepiece handles customs clearance on behalf of customers for international orders where applicable. However, certain destinations may impose additional duties, taxes, or customs requirements according to local regulations.
Delivery Timeframe: International orders generally take approximately 10–20 working days for delivery. Delivery times are estimates and may be affected by customs procedures, carrier delays, weather, or other circumstances beyond our control.
6. Contact Information
For questions about returns, refunds, damaged products, or warranty assistance, please contact:
Max Timepiece
Email: Support@maxtimepiece.com