1. Are your watches authentic?
Yes. All watches sold by Max Timepiece are 100% authentic and genuine. We only offer original products sourced through trusted and reputable suppliers.
2. Do you provide an AD warranty on your watches?
Our watches do not include a manufacturer or Authorized Dealer (AD) warranty. Instead, all watches purchased through our website are covered by a 2-year in-house warranty provided by Max Timepiece.
If you receive a defective product, you may request a return within 7 days of delivery. Please refer to our Returns & Refunds Policy for complete details.
3. How do I place an order?
Simply select your desired watch, choose any available options, add it to your cart, and complete the checkout process through our website.
We accept credit/debit cards and other payment methods available at checkout.
4. What are the shipping costs and delivery times?
We offer free worldwide shipping on all orders.
Standard delivery generally takes 10–20 working days worldwide, including the customs clearance process where applicable. Actual delivery times may vary depending on your destination, customs procedures, and courier operations.
5. How do I track my order?
Once your order has been shipped, you will receive a tracking number by email. You can use the tracking information provided to monitor the progress of your shipment online.
Depending on the destination, orders may be shipped through trusted courier partners such as USPS, UPS, FedEx, DHL, Canada Post, and other international carriers.
6. What if I receive a defective product?
If your watch arrives defective or damaged, please contact Max Timepiece within 7 days of receiving your order.
Our customer support team will provide instructions regarding the return process. Please refer to our Returns & Refunds Policy for complete information about defective products and eligible returns.
7. Do I have to pay customs duties or taxes?
For most international shipments, Max Timepiece handles the customs clearance process where applicable.
However, certain countries may impose additional import duties, taxes, or customs charges according to local regulations. Any charges imposed directly by local authorities may be the customer's responsibility.
8. How long does it take to receive my tracking number?
Tracking information is typically provided by email within 5–8 working days after your order is placed and processed for shipment.
9. Can I cancel my order?
Once an order has been processed by our warehouse, it cannot be cancelled. We recommend reviewing your watch, shipping information, and order details carefully before completing checkout.
10. How can I contact customer service?
You can contact the Max Timepiece customer support team at:
Email: Support@maxtimepiece.com
You may also use the contact form available on our website. We aim to respond to customer inquiries within 24–48 hours.